Temporary Bottle Change
Due to supply chain issues, the 4.5ml bottles are currently unavailable & are being temporarily replaced with a different amber glass roller bottle. The replacement bottles are shorter, but have thinner glass, so they hold about 5.5ml. I decanted one entire 4.5ml bottle into a new bottle and still had room for another 1ml. Despite higher capacity, pricing for the replacements will be the same as the regular 4.5ml's.
Though the replacement bottles contain a bit over 5ml, labels will still read 4.5ml in order to not waste pre-printed labels. Once a more permanent solution is found, labels will be updated accordingly.
Your most frequently Asked Questions
FAQ's
Are your products vegan?
All scents are small-batch, handmade, and will be vegan barring any expressly noted as 'non-vegan' in the scent list or product pages. Any non-vegan materials are secondary animal by-products, such as butter CO2 extractions, beeswax absolute, etc. We do not use direct animal parts such as castoreum, deer musk, etc.
We also do not use endangered or threatened plant materials, to the best of our knowledge. If you see notes listed like rosewood, sandalwood, etc., those are reconstructions utilizing synthetics &/or other natural materials aside from the threatened species.
What carrier do you use in your perfume oils?
Perfume oils are all in proprietary combination of FCO (Fractionated Coconut Oil) & IPM (Isopropyl Myristate). Some scents may contain other solvents used in the compounding process, such as ethanol, DPG, or TEC.
Do you ship outside Canada?
International shipping is available. Currently shipping to: USA, Australia, New Zealand, and Japan.
Don't see your country on the list? Feel free to reach out and inquire! (Note: unable at this time to add shipping options for UK or EU.)
Customers outside Canada are encouraged to check for any local import restrictions before ordering. We cannot replace or refund packages seized or destroyed by customs or be held responsible for any duties and taxes which may be incurred.
Do you offer free shipping?
Yes! Shipping for all Canadian and US orders over CAD$100 is free, with tracking included. Just choose the Free Shipping option that becomes available at checkout when your cart totals $100 or more (after any relevant discounts).
Do you accept returns?
Due to the nature of the products we sell, refunds or returns are not offered. It is always best to purchase samples of fragrances first, whenever possible, before committing to a larger size.
May I add on items to an existing order?
Sure! Place a new order and use the code ADDONSHIPPING to get Free Shipping on an order to be combined - please also out a note in the cart details asking for it to be combined with a prior order. Or, reach out via Chat or Email and let us know you want them combined.
(Note: orders placed using the free shipping code that do not have a prior open order to pair it with will be cancelled.)
My order was placed but I have not received a shipping notice?
At the time you order, please take note of the stated TAT (Turn-Around Time) at the top of the page. Typically stated at 2 weeks but for the past couple months, it's been well under that.
If your order has fallen outside of the TAT and no shipping notice has been received, please reach out and let us know via the new Chat function at the bottom left of the screen. Sometimes those get caught up in spam filters and we can manually re-send the confirmation and tracking data.
Reply times are within 1-2 business days, if we are not online on chat at that time.
For more information, please see the Processing page.
Will there be free samples in the order?
Every order includes one free sample, selected at random. We prepare free samples in fairly large batches, often preview samples of upcoming releases. Requests for specific samples slow down order processing times, so we have had to discontinue those.
As free bonus samples are bottled and packed in large batches, we can't guarantee that there will not be repeats of prior items sampled or purchased. Your understanding is appreciated!
If the free sample received is not listed on the Scent Index it is likely a preview of an upcoming collection. Scent Notes for previews will be added, but may not quite have gone up yet by the time those begin to be received.