Processing Times
Canada Post Strike:
As of Sept 25th, Canada Post workers' union is on full strike.
We are still open and shipping, using 3rd party courier services. This means:
- NO P.O. BOXES
- Some addresses outside cities (or on islands) may be undeliverable
If an address on an open order is undeliverable, we'll be in touch soon to let you know & to offer the choice to either hold the order until strike is over (and given how short the flight attendants' strike was, that might be very soon) or to cancel/refund.
For NEW orders, if you are unsure and want me to check, just drop a note in the chat or email contact@pulpfragrance.com and I am happy to check into any address to see if we can deliver or not.
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US Tariffs & De Minimis removal: As of Sept 2025, no US orders are being taken. We currently have no path to ship to the US without incurring a minimum of 35% tariffs, plus high brokerage fees. Working on a potential solution for this, but for the time being, US checkout is turned off.
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Currently processing:
- Currently processing orders from: Sept 14th & onwards
Current processing time:
- TAT: shipping within 3 weeks of order date for the Fall/Holiday season
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If you are looking for tracking info on an order, the Chat function at lower left has a 'track my order' prompt that can retrieve this information. You'll need: order number & email address that the order was placed under. If there are further questions, please feel free to ask in the Chat or via the Contact page.