Shipping policy

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Please also see FAQ for additional info.

At this time, PULP Fragrance ships orders to: Canada, Australia, New Zealand, Japan & USA. We are unable to ship to the UK/EU for the time being, though we're looking into new options for this. Other countries not listed above, if you are interested in ordering please reach out and I will check into viability and regulations for your location. Happy to do so!

Our Current TAT (aka 'turnaround time') is listed on the announcement banner at the top of every page. Our TAT is for order fulfillment, meaning how long it takes once order is placed for it to go to to the carrier, which may be Canada Post or a third party courier. (Delivery times, on the other hand, begin after the package reaches them.)

Once shipments leave our hands, we have no control over how long they take to arrive. Some packages are moving along at a normal pace currently, but others may be delayed, even within Canada. If your package does not move for over two weeks, let us know and we can look into it.

We no longer offer untracked shipping options. Far too many packages were being lost in transit when sent untracked, but it is extremely rare for that to happen with tracking. 

We cannot mark items on customs forms as 'Gift' or undervalue them. Any customs, duties, taxes or fees charged are wholly outside our control and must be paid by the buyer. Packages refused by a buyer who does not wish to pay customs charges, and whose package has been returned to us, will be refunded for the items only assuming they arrive undamaged, and will not be refunded for shipping costs.

We are not responsible for packages that are misdelivered or undeliverable due to incorrect shipping addresses entered at checkout. If you catch a mistake in a shipping address after ordering, email us at pulpfragrance@gmail.com -- as long as we get the message before the package has gone out, we will be happy to make any corrections!

Free shipping for all Canada & USA orders over $150 (tracking included). Just choose the Free Shipping option that becomes available at checkout when your post-discount cart totals $150 or more.

If you have questions, please contact us by e‑mail at pulpfragrance@gmail.com