Processing Times

Dec 9th Shipping/Postal Strike Update:

Orders dropped off at our carrier today may not get scanned in for a couple of days. This is due to the massive package volume all Canadian carriers are experiencing as our national postal service is still on strike. (Some other carriers like FedEx UPS are not putting multi-day pauses on new shipments due to high package volume. We're not using either of them at this time, but it does give a sense of just how busy everyone is this week.)

Our carrier has let us know that their backlog is mostly at this initial intake/scan-in point. Once packages are scanned into their system, things seem to be moving along in a pretty timely manner. Last week's batch drop took about a day and a half to get scanned in, but all were delivered pretty quickly. Today, they had a lot more shipments awaiting scan-in compared to last week. Please allow a few days to see movement on the tracking & we will be keeping an eye on this as well.

Tracking emails are all going out now/over the next cpl hours it takes to send them all. The new service doesn't integrate automatically to the shop interface, so those have to be done manually for each order.

We are also watching the news to see how things progress with strike negotiations and want to reiterate that PULP Fragrance supports the workers and their right to use strike actions to be heard. Any inconvenience on our end is worth it in the face of the livelihoods and rights of many. 

Currently processing:

  • Currently processing: ORDER QUEUE CLEARED. (4 older orders do remain in queue from prior to Nov 29th, these are currently undeliverable due to postal strike. All of these customers have opted to have their order held until strike ends.)
  • Chat function & new emails to contact@pulpfragrance.com : 100% caught up as of time and date below - all new messages sent are replied to within 24 hours.
  • The old email (info@) inbox has some lost messages from prior to Nov 21st -- as we tried to set it up to forward to the new email address, the inbox got wiped. We have reached out to our hosting service to see if they can restore it from backup. If you sent a message to info@ and are awaiting a reply still, the message may have been lost. Please reach out via the Chat function or to contact@pulpfragrance.com -- apologies for the inconvenience and delays.

Current processing time:

  • 10 day TAT

(Page updated: Dec 9th, 7:00 pm)