All scents are small-batch, handmade, and will be vegan barring any expressly noted as 'non-vegan' in the scent index and on product pages. Any non-vegan materials are secondary animal by-products, such as butter CO2 extractions, beeswax absolute, etc. We do not use direct animal parts such as castoreum, deer musk, etc.

We also do not use endangered or threatened plant materials, to the best of our knowledge. If you see notes listed like rosewood, sandalwood, etc., those are reconstructions utilizing synthetics &/or other natural materials aside from the threatened species.

PULP Fragrance is, and always has been, staunchly anti-AI, and that will never change. I (Elizabeth: founder, sole operator, perfumer behind PULP Fragrance) find the people forcing this technology on us in increasingly harmful ways to be a scourge on society and creativity. I'm continually appalled and disheartened by its use, especially in perfumery.

The mega-corporations that are pushing this half-baked, wasteful, atrocious, poorly implemented tech into every corner of our lives are the political, environmental, spiritual, and social enemies of humanity. If that makes me sound like a modern-day Luddite, so be it. I will always opt for a hands-on, human-forward approach in all creative endeavors.

The realities of selling online in this day and age mean I am at times forced to interact with gen AI in unavoidable or non-optional ways. I've written a more detailed blog post on this HERE. Those non-perfumery uses aside, PULP Fragrance does not and will never use AI to create our products.

Perfume oils are presented in a proprietary combination of FCO (Fractionated Coconut Oil) & IPM (Isopropyl Myristate). Some scents may also contain small amounts of other solvents used in the compounding process, such as ethanol, DPG, or TEC. We do not use DEP or other phthalates.

Every order includes one free sample, selected at random. Note: free samples are not included in orders with larger size Gifts With Purchase, or during sale events when we need to keep fulfillment streamlined to manage higher order volume.

Free samples may include preview samples of upcoming releases. Requests for specific free samples greatly slow down our order processing times, so we have had to discontinue those.

Free bonus samples are bottled and packed in large batches, we can't guarantee that there will not be repeats of prior items sampled or purchased in earlier orders, though we do make efforts to prevent repeats within the same order when possible. Your understanding is appreciated!

If the free sample received is not listed on the Scent Index it is likely a preview of an upcoming collection. Scent Notes for preview samples will be added soon, if they are not there yet.

Please always feel free to reach out via Chat below with any questions. We're always happy to help!

International shipping is available to select countries. Currently shipping to: Australia, New Zealand, Japan & USA

Don't see your country on the list? Feel free to reach out and inquire! (Note: unable at this time to add shipping options for UK or EU.)

Customers outside Canada are encouraged to check for any local import restrictions before ordering. We cannot replace or refund packages seized or destroyed by customs or be held responsible for any duties and taxes which may be incurred.

Yes! Shipping for Canadian or USA orders over CAD$150 is free, with tracking included. Just choose the Free Shipping option that becomes available at checkout when your cart totals $150 or more (after any relevant discounts).

At the time you order, please take note of the stated TAT (Turn-Around Time) at the top of the page. Typically stated at 2-3 weeks, depending on the season.

If your order has fallen outside of the TAT and no shipping notice has been received, please reach out and let us know via the new Chat function at the bottom left of the screen. Sometimes email notifications get caught in spam filters & we can manually re-send the confirmation and tracking data.

For more information, please see the Processing page.

Due to the nature of the products we sell, refunds or returns are not offered. It is always best to purchase samples of fragrances first, whenever possible, before committing to a larger size.

Sure! Place a new order and use the code ADDONSHIPPING to get Free Shipping on an order to be combined - please also put a note in the cart details asking for it to be combined with a prior order. Or, reach out via Chat or Email and let us know you want them combined.

(Note: orders placed using the free shipping code that do not have a prior open order to pair it with will be cancelled.)